Welcome to EOS. These Terms of Use ("Terms") govern your use of the EOS by Eosalia mobile app and related services ("EOS" or the "Service"). Please read them together with the Privacy Policy, which explains what data we collect and why.
1. Who we are
The Service is provided by:
- Provider: Evangelos Panatos, sole proprietorship trading as "Eosalia"
- Address: 8os Dromos 2, 4620 Episkopi, Limassol, Cyprus
- Contact email: support@eosalia.com
In these Terms, "we", "us" and "Eosalia" mean the provider above. "You" means the person using EOS.
2. Accepting the Terms
By creating an account or using EOS you confirm that you have read and accept these Terms. If you do not accept them, do not use EOS.
Businesses that publish local offers through the advertiser portal are also bound by the Advertiser Terms.
3. Age and account
Minimum age. You must be at least 16 years old to create an account.
Phone number. Your account is linked to your mobile number, which you confirm with a one-time code sent by SMS. You must use your own number, which you are entitled to use. If you change or lose your number, update your account or delete it so the number's next holder cannot use it.
Accurate details. Your name and profile photo must not mislead others about who you are or impersonate anyone else.
Account security. You are responsible for your device, its unlock code and the recovery key for your messages. Because of end-to-end encryption, we cannot recover messages if you lose your device and your recovery key. Tell us at once if you suspect unauthorised use of your account.
One account per person. You may not transfer, sell or hand over your account to anyone else.
4. What EOS offers
Depending on the version and your plan, EOS includes:
- Messages and groups with end-to-end encryption, including photos, videos, files, voice notes, places and reactions.
- Voice and video calls, one-to-one and in groups, also end-to-end encrypted.
- Stories with a photo, text or video, which last 24 hours and are seen only by your mutual contacts.
- Finding friends from your address book by comparing cryptographic fingerprints (hashes) of numbers.
- Location sharing and family: live location with contacts who accept it and with members of family circles, and location history.
- Panic SOS: an emergency alert to up to five of your contacts, with your location, a short audio recording and SMS.
- Safe Check-In: you set a destination and an arrival time, and if you do not confirm you are fine, the contacts you chose are alerted.
- Local offers: a few sponsored listings from businesses (see section 12).
- EOS+: an optional subscription with extra features (see section 11).
EOS works only between EOS users. It does not provide calls to landline or mobile numbers outside EOS, nor calls to emergency numbers.
Some features need device permissions (for example location, microphone, camera, contacts, notifications). You can refuse or withdraw them in your device settings, but the related features will then not work.
5. Panic SOS and Safe Check-In: important limits
Panic SOS and Safe Check-In do not replace emergency services. If you are in immediate danger, call 112 first.
These features alert only the people you have chosen. They do not alert the police, an ambulance or any authority, and nobody at Eosalia monitors the alerts.
Whether an alert is sent, delivered and accurate depends on things we do not control: network or internet connection, battery, device settings and permissions, GPS accuracy, the SMS and notification providers, and whether your contacts see and respond to the alert. We do not guarantee that an alert will be sent, delivered or read in time.
Use Panic SOS only in a real emergency. Before adding someone as an SOS or Check-In contact, tell them they may receive alerts, your location and an audio recording. Misuse (for example false alarms to scare or harass someone) breaches these Terms.
Panic SOS and Safe Check-In are free on every plan and keep working even if your account has been suspended.
6. Encryption and content
Messages, files and calls are end-to-end encrypted. This means we cannot read or listen to their content. We only learn the content when a participant in the conversation sends it to us with a report (see section 9).
Stories, profile photos, names, "about" texts, SOS and Check-In alerts and local offers are not end-to-end encrypted. They are protected in transit and at rest and are accessible only to the people each feature provides for.
7. Location and family
Only with knowledge and acceptance. Your location is never shown to strangers. Sharing with a contact starts only after the other person accepts, and either of you can stop it at any time. People join family circles only by invitation and can leave whenever they want.
No covert tracking. You may not use EOS to track someone without their knowledge, for example by installing or setting up EOS on another adult's device. Covert tracking may be a criminal offence.
Children in a family. If you add a child for whom you have parental responsibility to a family circle, you confirm that you have the legal authority to do so, that the child is informed in a way suited to their age, and that the use is in the child's interest.
Accuracy. Location comes from the device and may be inaccurate or delayed. Do not rely on it for decisions where an inaccuracy could cause harm.
8. Rules of use
You may not use EOS for:
- illegal content or activities, or inciting them;
- child sexual abuse or exploitation, or any content that sexualises minors;
- harassment, bullying, threats, blackmail, or sharing someone's intimate material without consent (including intimate images);
- hate speech, violence or extremism;
- tracking others without their knowledge;
- fraud, phishing, spam or mass automated messaging;
- impersonating any person or organisation;
- infringing others' copyright, trade marks or privacy;
- promoting self-harm or suicide;
- selling weapons, drugs or other products prohibited by law;
- false SOS or Check-In alerts;
- interfering with the Service, accessing accounts or systems without permission, reverse engineering beyond what the law allows, or scraping other users' data by automated means;
- creating accounts by automated means or with phone numbers that are not yours.
9. Reports, content moderation and decisions
EOS applies Regulation (EU) 2022/2065 on digital services (the "DSA").
Reporting. You can report a user, message, group, story or ad from within the app. When you report a message, your app sends us the text or media you can see so that we can review it. People without an account can send a report to legal@eosalia.com, with a substantiated explanation of the content and why it is considered illegal, as Article 16 DSA provides.
Priority. Reports about child safety, self-harm or violence are reviewed first. Reports are reviewed by people. We do not automatically scan your conversations.
Measures. If we find illegal content or a breach of these Terms, we may remove content, restrict features, suspend the account temporarily or terminate it. Measures are proportionate to the severity, frequency and consequences of the breach.
Statement of reasons. For every measure affecting you, you receive a statement of reasons (Article 17 DSA), which you can read in the app under "Reports & decisions". The person who made the report is told the outcome.
Appeals. You and the person who made the report can appeal the decision free of charge from the app within six months (Article 20 DSA). The appeal is decided by a different team member from the one who decided first. You can also turn to a certified out-of-court dispute settlement body (Article 21 DSA) or the courts.
Misuse. After a warning, we may suspend anyone who frequently posts manifestly illegal content or frequently submits manifestly unfounded reports or appeals (Article 23 DSA).
Authorities. We cooperate with competent authorities where the law requires. If we become aware of information giving rise to a suspicion of a criminal offence that threatens the life or safety of persons, we inform the authorities (Article 18 DSA).
10. Suspension and termination
By you. You can delete your account at any time in the app's Settings. Deletion is permanent and covers your account, messages on the server, stories, location, SOS and Check-In data, as described in the Privacy Policy. Deleting your account does not automatically cancel an App Store or Google Play subscription; cancel it there.
By us. We may suspend or terminate your account if you seriously or repeatedly breach these Terms, if the law or an order from an authority requires it, or if the account has not been used for 24 months (with prior notice). In serious cases (for example child abuse) we act immediately.
11. EOS+ and payments
Subscription. EOS is free. EOS+ is an optional subscription with extra features (for example a gold badge, group calls of up to 32 people, up to 5 family circles, 30 days of location history, no ads). The exact features and the price are shown in the app before purchase. Panic SOS, Safe Check-In, one-to-one chats and calls and encryption are the same on every plan.
Purchase through the stores. Payment is made through the Apple App Store or Google Play, on their terms. We do not receive your card details.
Automatic renewal. The subscription renews automatically at the end of each period (monthly or yearly) unless you cancel it at least 24 hours before it ends in your store account settings. After cancellation, EOS+ stays active until the end of the period you paid for.
Right of withdrawal. As a consumer in the EU you generally have a 14-day right of withdrawal from a contract for a digital service. If you ask for the subscription to start immediately, you acknowledge that the service starts before the withdrawal period ends and that, if you withdraw, you may be charged in proportion to the time you already used. Refunds are handled by Apple or Google under their policies.
Price changes. If the price changes, the store will tell you before the next renewal and, where required, ask for your consent. You can cancel before the new price applies.
Changes to features. We may improve or adjust EOS+ features. If a change materially reduces what you pay for, we will tell you in good time and you can cancel the subscription.
12. Local offers (ads)
Free EOS includes a few sponsored listings from businesses. They appear only as one card in the chat list and on the "Local offers" page. Never inside chats, calls, Panic SOS, Safe Check-In, on the family map or as a notification. EOS+ subscribers see no ads.
Every ad is labelled "Sponsored", shows the name of the business paying for it, and has "Why am I seeing this?" with the reason it is shown (Article 26 DSA). You see local offers from your area only if you consent and confirm that you are 18 or older. Without consent you see only general listings for the whole country. We never use messages, contacts, calls or sensitive data for ads.
Offers are the responsibility of the business that publishes them. We review every ad before it appears, but we are not party to your transaction with the business and do not guarantee its products or services.
13. Content you post
The content you send or post (messages, stories, photos and so on) remains yours. You only grant us a non-exclusive, royalty-free, worldwide licence to store, transmit and display it to the recipients you choose, to the extent needed to run the Service. The licence ends when you delete the content or your account, except for content we must keep for the reasons described in the Privacy Policy (for example an open report).
You confirm that you have the rights to what you post and that, when you tag or show other people, you are entitled to do so.
14. Third-party services
EOS uses third-party services (for example for sending SMS, notifications, maps, weather, place search and payments), as described in the Privacy Policy. Links to third-party websites (for example from an ad) lead outside EOS; we are not responsible for their content.
15. Intellectual property
The app, the software, the design, the logos and the names "Eosalia" and "EOS" (as a logo) belong to us or our licensors. We grant you a personal, non-exclusive, non-transferable and revocable licence to use the app under these Terms and the terms of the store you downloaded it from. Parts of the app are based on open-source software governed by its own licences.
16. Availability and changes to the Service
We try to keep EOS available and secure but cannot guarantee uninterrupted or error-free operation. We may need to interrupt the Service temporarily for maintenance, security or reasons beyond our control. We may add, change or withdraw features; for material changes that affect you negatively we will tell you in good time.
For consumers, our obligations on the conformity of the digital service under Directive (EU) 2019/770, as transposed into national law, apply.
17. Liability
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or gross negligence, or where the law does not allow a limitation. Nothing limits your mandatory rights as a consumer.
Subject to that:
- we are not liable for loss caused by the failure or delay of an SOS or Check-In alert for the reasons in section 5, by inaccurate location, or by the content and conduct of other users or advertisers;
- we are not liable for indirect or consequential loss that was not reasonably foreseeable;
18. Changes to the Terms
We may change these Terms, for example when we add features or the law changes. For material changes we will tell you in the app at least 30 days before they apply, unless the change is required immediately by law or concerns security. If you do not agree, you can stop using EOS and delete your account before the changes apply.
19. Governing law and disputes
These Terms are governed by the law of the Republic of Cyprus. If you are a consumer habitually resident in another EU member state (for example Greece), you keep the protection of the mandatory rules of your country's law and can also bring proceedings in the courts where you live.
Before anything else, contact us at support@eosalia.com so we can find a solution. You can also turn to an alternative consumer dispute resolution body: in Cyprus to the Consumer Protection Service of the Ministry of Energy, Commerce and Industry, in Greece the Consumer Ombudsman. For disputes about content moderation decisions, see section 9.
20. Contact and points of contact
- User support: support@eosalia.com
- Point of contact for authorities, the Commission and the European Board for Digital Services (Article 11 DSA): legal@eosalia.com, in Greek or English
- Point of contact for users (Article 12 DSA): in the app (Help) or at support@eosalia.com, in Greek or English
- Privacy matters: privacy@eosalia.com
- Post: 8os Dromos 2, 4620 Episkopi, Limassol
21. Miscellaneous
If any term is found invalid, the rest remain in force. Not exercising a right does not mean waiving it. We may transfer the contract to a company that takes over EOS (for example when the current provider incorporates a company), after telling you, without reducing your rights. These Terms are available in Greek and English; if they differ, the Greek text prevails.