You can delete your EOS account at any time, free of charge. This page explains how, and what is deleted.
From the app
- Open EOS.
- Go to More › Privacy & safety.
- Tap Delete account and confirm.
Deletion happens immediately and cannot be undone.
Without the app
If you no longer have access to the app, email privacy@eosalia.com with the subject "Delete account" and the account's mobile number. To make sure the account is yours, we will send a code by SMS to that number. We complete the deletion within 30 days and reply once it is done.
What is deleted
- Your profile (name, photo, about, optional details) and your number.
- Your chats, groups where you were the only admin, and your encryption keys and their backups.
- Your contacts, family circles, SOS contacts, location history, Check-Ins, stories and notifications.
Messages you have already sent remain on the recipients' devices, as in any messaging app.
What may be kept for a while
- EOS+ subscription and accounting records, for as long as tax law requires (up to 7 years).
- Reports and moderation decisions about the account, for up to 12 months after the case closes.
- Data an authority asked us to preserve under a lawful order, only for as long as the order requires.
- Backups, which rotate automatically within 30 days.
EOS+ subscription
Deleting the account does not cancel a subscription in the App Store or Google Play. Cancel it from your phone's subscription settings before deleting.
More in the Privacy Policy.